Failed to initialize player

Red Devil

23 October 2020 16:42

Hey guys I am training a new RSP in the office. The system asked for an update, I updated and then went to reload and got this error message.

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• Official comment

  

  Gareth Thatcher

  23 October 2020 16:42

  Hi, usually this happens when certain files have not been removed when uninstalling the old version. Follow the steps below:

  1. navigate to Windows Start Menu>Add or Remove Programs
  2. Scroll down to Rezzil and select Uninstall.
  3. Ensure all instances of Rezzil are removed.
  4. Navigate to C:\Program Files (x86)\Rezzil and delete any files and folders from the directory.
  5. Reinstall the latest Rezzil

  https://rezzil.zendesk.com/hc/en-gb/articles/360014445938-I-just-updated-and-now-Rezzil-wont-open
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  Red Devil

  23 October 2020 16:47

  Sorry how do I get to:

  Rezzil then Navigate to C:\Program Files (x86)\Rezzil

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  Gareth Thatcher

  23 October 2020 16:48

  No worries, navigate there using the standard folder explorer. 'This PC' then 'Windows C:\' > 'Program Files (x86)' > 'Rezzil'

  

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  Red Devil

  23 October 2020 16:50

  Up and running again. Thanks

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